Online Privacy Policy Statement for Roquebrun Property

We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

Information Collected

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.

Use of Information

The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent. If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time. We will NEVER sell your details to any third party.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate. Children Our website is not targeted at children but in any event personal information will not knowingly be collected from children. The services offered by Roquebrun Property are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it. Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information. Roquebrun Property provides online booking services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.

Privacy

What kind of personal information does Roquebrun Property use?

When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay. To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations. We may also receive information about you when you use certain social media services.

Why does Roquebrun Property collect, use and share your personal data?

Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.

Customer service: We provide international customer services in English. Sharing your details with our customer service allows for a quick response when you need us – including helping you find an appropriate services and any questions you might have about your reservation.

Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help other travellers choose a place to stay that suits them best.

Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see properties that you’ve searched for before, and see other information you’ve provided about accommodations and destinations. It also allows you to see any reviews you submitted about places you stayed in.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example: When you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We may also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time. Based on the information you share with us, individualized offers may be shown to you on the Roquebrun website, in mobile apps or on third-party websites, including social media sites. When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: We may need to respond to and handle requests you have made. If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the service items again or fill in all the reservation details from scratch. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Traveller. We may also send you other material related to your reservation, such as how to contact Roquebrun Property if you need assistance while you’re away, or a summary of previous reservations you made using our site.

Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our services.

How does Roquebrun Property use social media? We use social media to promote our properties, adventures and concierge services and to promote, improve and facilitate our own services website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

How does Roquebrun Property share your data with third parties? In certain circumstances, we may share your personal data with third parties. The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the services (home owner/rentals/cars/cruises/tours/activities) you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking. Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the service item you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above. Business partners: We work with business partners to distribute or advertise services and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs.

How does Roquebrun Property use guest reviews and other destination-related information you share with us? After your use any service booked through us, you’ll be invited to submit a guest review, which may ask for information about the service item, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously. By completing a guest review, you’re agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform other travellers about the quality of the service item you used. If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous format to help other travellers find the right destination.

Cookies

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. Roquebrun Property uses cookies and other similar technologies, such as mobile application and other device identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners. While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for Roquebrunproperty services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements. We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also, either directly or through Third-Parties we engage to provide services to us, track your behavior on our own Platform to market and advertise our services to you on the Platform and Third-Party websites. Third Parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or Third-Party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative and/or the Digital Advertising Alliance. You may also be able to control advertising cookies provided by publishers, for example Google’s Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform – it just will not be tailored to your interests. In addition, if you disable cookies, you may lose some of the features and functionality of using our Platform, Application and Services, as cookies are necessary to track and enhance your use and access. Third Parties may not collect information about users’ online activities on the Platform except as described in this policy and our Cookie Policy.

Security

What security procedures does Roquebrun Property put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work. Any queries relating to our collection or use of personal information should be addressed to admin@roquebrunproperty.com.

Contact

How can you control the personal data you have given to Roquebrun Property?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at admin@roquebrunproperty.com. Please write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data. If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to help@roquebrunproperty.com with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Roquebrun Property website and choosing to remove your account.

Who is responsible for the processing of personal data on the Roquebrun Property website?

Facet Marketing controls the processing of personal data on its websites. It is crafted Facet Marketing, a private limited liability company, incorporated under the laws and has its offices Manchester UK. If you have any suggestions or comments about this privacy notice, please send an email to help@roquebrunproperty.com Last updated, October 2017